Customer Service

Payment method

We accept credit card such as Visa, MasterCard, American Express through PayPal. Items paid for with Papal eChecks will be sent after the eCheck has cleared, usually 3-4 days. We do not accept Money orders or Checks at this point.

Order Processing

After each order is received, an email confirmation is sent. When your product ships, another email confirmation is sent with a tracking number of the shipment to inform you the shipment. Normally, we send our products out within 2 business days. You should receive the order average 3-5 business days. If at any time you have any questions or problems with your tracking number, please contact us at [email protected]

Shipping

Items are shipped only to confirmed address, which means the shipping address should match with your PayPal file.

All domestic shipping is shipped via USPS with delivery confirmation. All international shipping is shipped via first class air mail without tracking and insurance. We are not responsible for any lost and damaged packages once items are shipped unless otherwise insurance is purchased. The listed shipping fees do not include insurance, please contact us for fees.

Shipping rate displayed in our website at check out screen does not apply to international shipment. For international customer, please contact our customer service first.

Return Policy

KaylieGems is aimed to provide you with the best quality products possible. We are very confident that our products will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 15 days from the date of shipment for a full refund or exchange (less shipping, handling and insurance charges). Please follow these steps to return or exchange your jewelry item(s):

To Return a Product:

  1. Contact us to request a Return Authorization Code for your order number.
  2. Send your item(s) with original packing materials and original invoice to us by an insured courier (UPS USPS Priority Mail or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package. After we receive your package, we will verify the condition and authenticity of the returned item(s).
  3. A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges are subject to the following restrictions: